Making a complaint or enquiry

To Heathrow:

Heathrow have a more comprehensive complaints service than City. Here are the details:

by post
Flight Evaluation Unit,
Second Floor Meridian,
The Compass Centre,
Nelson Road,
London Heathrow Airport,
Hounslow TW6 2GW

By e-mail

By telephone

0800 344 844      

Please note that this freephone number is an answerphone. Please leave your name, contact details and brief details of your enquiry. A member of the FEU will contact you as soon as possible.

To London City:

contact the Environment Manager at:

London City Airport, City Aviation House, Royal Docks, London E16 2PB


Or call +44 (0)207 646 0200

Alternatively use the London City Airport Website: .  Click on 'corporate' and then under Environment, click on 'Complaints and Enquirires'.  

To the Civil Aviation Authority (CAA) - information or complaints concerning flight paths:

Directorate of Airspace Policy, K6 G7, CAA House, 45-59 Kingsway, London WC2B 6TE


tel:  020 7453 6599

To the CAA Information Department:

Tel: 020 7379 7311